Hiring a home service company to repair and install new home comfort equipment is a big deal. After all, if your first service visit is a success (let’s say they’re fixing your water heater), you’re likely to choose the same company for all your future needs (for example, an annual check on your heating system). If you’re lucky, your home service company will have a team you know and can trust.
There are many things to consider when choosing the best business to work with: Is the team experienced? Do the company’s working hours fit your needs? Is the company trustworthy?
Here are some other factors to consider.
Does the company hire experts? Hiring an expert is important—for your wallet and your time. At BGE HOME, for example, the technicians have on average 11 years of experience. Every BGE HOME technician is licensed in their trade and adheres to a strict in-house certification program that guarantees their knowledge, affirms their commitment to the customer, and ensures excellence in completing every repair. BGE HOME also provides a 100 percent satisfaction guarantee, regardless of place of purchase.
“I was very satisfied with the level of knowledge and professionalism that the master technician showed,” says Salvador from Silver Spring.
Does the service company specialize in more than one type of home repair or installation?
Think about it: If you are going to start using a new home service company, it’s best if they have expertise in all home systems. The BGE HOME team has expert technicians for electrical, plumbing, HVAC, water heaters, and even kitchen and laundry appliances. Everything can be fixed and maintained by one company.
Does the company offer service hours that will work for your schedule?
During the current pandemic, many people have irregular work and school hours, so it’s important to find a company that can work with your family’s schedule. Companies like BGE HOME offer same-day appointments, so you can call in the morning and get service that same day. Even better? BGE HOME offers all its appointments in morning, afternoon, or all-day options, and you’ll get a text alert when they are on their way to your home for service calls. Here is a notable stat: BGE HOME technicians are on time or early 97 percent of the time.
Will the company try to upsell you?
When you make an appointment at BGE HOME, for example, they will provide upfront pricing with no hidden fees and guarantee your complete satisfaction with every job. “I have been using BGE HOME for about 15 years and have always been satisfied with the service,” says Dorne, a customer from Baltimore. Even better? The expert BGE HOME technicians earn a salary—meaning no commission—so they have no reason to try to sell you extra services.
Does the company offer service plans?
A home service plan can provide protection from unexpected repair expenses. Look for a company like BGE HOME, which offers plans that can help cover the costs of equipment and appliance breakdowns. With BGE HOME, you can also pick and choose which equipment you would like to cover. These plans provide priority service scheduling, discounts on replacement products, and discounts on plumbing and electrical service calls.
Hiring the right home service company is just one of the ways you can keep your home and family healthy for years to come. Companies like BGE HOME can help maintain some of your most important home systems, which lets you relax and enjoy all the comforts of your home.
BGE HOME is not the same company as BGE, a regulated utility.
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